We’ve been busy trialling some changes to the way we run our Helpdesk, and we can now outline some great improvements.
We’re resolving your tickets requests faster
Paul Betenson, our extremely experienced and knowledgeable Client Services Manager, is now leading the charge at LawMaster’s Helpdesk. Under Paul’s guidance, Helpdesk is now reporting much faster response and resolution times on tickets. This has resulted in the Helpdesk answering more of your questions than ever before.
So much knowledge to share!
We are constantly adding to our Knowledge Base so that you can easily access the information you need to enhance your LawMaster experience. In the last few weeks alone, we’ve added 50 new Knowledge Base articles and video tutorials. These clear, easy-to-follow and relevant online resources contain the answers to many of the most common questions. If there’s a topic you need help with, we strongly recommend you check the Knowledge Base first before you submit a ticket to Helpdesk. (Access via LawMaster > Help > Knowledge Base) or click on the suggested Knowledge Base article when you enter your request to see if it answers your question. Simply search using a keyword to see all related articles, or you can also click on the Quick Links to access videos, webinars and popular articles. If you would like to see us develop an article or a tutorial on a particular topic, please let us know so we can include it in our library.
Don’t forget to rate us!
The above changes have been positively received by our clients. In fact, our client satisfaction rating has increased each week, and is now sitting at an impressive 4.5 out of 5. Please remember to complete the satisfaction survey that you’ll receive each time a ticket is closed.